1 reviews | Active since Dec 2025
My heart is in pieces
I am very gutted by Clientele life's claims department. I instituted my funeral cover claim on the 14th of November, I was informed via email on the 21st of November that my claim was subjected to further assessment. I was then informed by Shihlamariso Shiburi that I will be contacted by an investigator which till date on the 01/12/2024 I have not received any call. I am absolutely appalled by the claims process this was not what I was promised. This is not what was advertised, this is not what I as a long standing client expected from the leading service providers. Apparently there was inconsistencies with my claim where I as a layman was asked medical questions regarding the deceased and this rendered the enquiry regarding this claim. How can I be expected to provide medical answers regarding the death of a loved one during a very difficult time. I am utterly disappointed with the manner and delay with my claim.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. We confirm that Linda Clarke from our Claims department has been in contact with you and has advised you about certain information which is required as part of the claims process and to enable us to resolve your claim adequately. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. We confirm that Linda Clarke from our Claims department has been in contact with you and has advised you about certain information which is required as part of the claims process and to enable us to resolve your claim adequately. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Support Consultant (Karin Rosman) was in contact with you on the 15 December 2025 to confirm the claim was paid.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Support Consultant (Karin Rosman) was in contact with you on the 15 December 2025 to confirm the claim was paid.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department