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Nomthandazo N

1 reviews | Active since Dec 2025

11 Dec 2025, 14:31

My experience was ve...

My experience was very bad I needed my refund back but nothing was done

0
Replies (3)
Clientele Life
Clientele Life's reply11 Dec 2025, 14:41
Official
Dear Nomthandazo,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply12 Dec 2025, 10:14
Official
Dear Nomthandazo , 
   
Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will attempt to contact you again later. 

We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
Maria Mokhuabane 
Service Recovery Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply12 Dec 2025, 11:29
Official
Dear Nomthandazo,
  
We confirm that we have made contact with you to provide feedback regarding the concerns raised. 
 
At the outset we would like to apologise for the delay in paying the refund.  As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid within 24 hours.  
  
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
Maria Mokhuabane
Clientele Life
Service Support Specialist