1 reviews | Active since Aug 2016
My daughter's textbook money dedicated by clientele and they took two premiums in one month
I tried cancelling this policy...called several times,even wrote emails now today they have just hurt me the most my daughter lost her school text book just when am about to sleep money is out clientele two times in one month...that money I was going to buy my daughter a textbook to study for exams Wednesday next week...am so hurt right now am crying all because of you where will I get the money to buy my daughter that book as she needs it urgently?clientele have hurt me as am writing this tears are rolling down I need my money back...my daughter will have to fail now all because of clientele? Hellopeter please help me..
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Thank you for bringing your concerns to our attention.
We confirm that we made contact with you on 05 and 06 March 2018, to discuss the concerns raised.
As per our telephonic discussion regarding the cancellation of your policy, kindly note that we have no records which indicate that a request to cancel your policy was received by our offices.
An email has been sent to the email address we have on record further explaining the necessary documentation required in order for us to further assist you with your query. Upon receipt of the required documentation, we will gladly assist further.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we made contact with you on 05 and 06 March 2018, to discuss the concerns raised.
As per our telephonic discussion regarding the cancellation of your policy, kindly note that we have no records which indicate that a request to cancel your policy was received by our offices.
An email has been sent to the email address we have on record further explaining the necessary documentation required in order for us to further assist you with your query. Upon receipt of the required documentation, we will gladly assist further.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist