TT
Thandiwe T
1 reviews | Active since Dec 2025
31 Dec 2025, 12:09
My account was reopened even after I had cancelled it without my knowledge
My account was reopened even after I had cancelled it without my knowledge. I was not notified and it ended with money being deducted from my account. It wasn't even the first time it happened. To make matters even worse the money was deducted on the 31st which is weird because the previous debit date was the 15th
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Replies (2)
Clientele Life's replyOfficial
31 Dec 2025, 16:10Dear Thandiwe,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply31 Dec 2025, 16:10
Official
Dear Thandiwe,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
06 Jan 2026, 08:07Dear Thandiwe T,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly as per the sales recording. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback and that the call recordings has also been sent to you. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct.
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly as per the sales recording. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback and that the call recordings has also been sent to you. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct.
Clientele Life's reply06 Jan 2026, 08:07
Official
Dear Thandiwe T,
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly as per the sales recording. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback and that the call recordings has also been sent to you. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct.
Thank you for raising your concerns and bringing this matter to our attention.
The sales call was reviewed and it was found that the policy was sold correctly as per the sales recording. We confirm that Monica Ngubane from our Market Conduct department has been in contact with you to provide the necessary feedback and that the call recordings has also been sent to you. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct.