PT
Paul T

1 reviews | Active since Apr 2026

20 Apr 2026, 10:40

Multiple Debits

I Paid My Missed Premium Manually & This Morning They Did A Debi Check Again For The Same Month

0
Replies (4)
Clientele Life
Clientele Life's reply20 Apr 2026, 11:01
Official
Dear Paul T,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and further assistance. 

Yours sincerely, 

Market Conduct 
Clientele Life
Clientele Life's reply20 Apr 2026, 15:53
Official
Dear Paul T,

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.

As per our call conversation on even day , Kindly note that feedback has been provided regarding an extra premium which was raised on your account and I have  further confirmed that a refund will be processed within 24/48hrs. Should you need further assistance, please do not hesitate to contact us back on *** or email: *** . Kind Regards Vusumuzi Dlamini
Service Support Specialist
Client Services IFA/SS



PT
Paul T's update21 Apr 2026, 19:58
Reviewer Update
Problem Resolved As Per Our Conversation On Monday.Great Service Mr Dlamini.
Clientele Life
Clientele Life's reply22 Apr 2026, 11:40
Official
Dear Paul T,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. 
 
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. 
 
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
 
Please do not hesitate to contact us should you have any further queries. 
 
Yours sincerely, 
 
Market Conduct