TP
Thembeka P
1 reviews | Active since Dec 2020
12 Dec 2020, 12:18
Ms
I met with someone who triked me into getting the clientele funeral policy.He said they will send me a message so that I can confirm whether I want the policy or not.But instead of getting that message I got the one that says"my first premium of R264.00 will be debited by 23 Dec"I've been trying to get help ...can you please cancel my policy I'm not working I can't afford this please help.
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Replies (2)
Clientele Life's replyOfficial
14 Dec 2020, 09:10Dear Thembeka P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply14 Dec 2020, 09:10
Official
Dear Thembeka P,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
14 Dec 2020, 14:28Dear Thembeka P,
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjies has been in contact with you to provide the necessary feedback. It was found that you did sign up for a policy through our Broker channel and permission was obtained to debit your account.
The policy has been cancelled as per your request. Should you wish to continue with the policy we encourage you to please call us and we will gladly welcome you back as a valued client.
Should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct Team
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjies has been in contact with you to provide the necessary feedback. It was found that you did sign up for a policy through our Broker channel and permission was obtained to debit your account.
The policy has been cancelled as per your request. Should you wish to continue with the policy we encourage you to please call us and we will gladly welcome you back as a valued client.
Should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct Team
Clientele Life's reply14 Dec 2020, 14:28
Official
Dear Thembeka P,
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjies has been in contact with you to provide the necessary feedback. It was found that you did sign up for a policy through our Broker channel and permission was obtained to debit your account.
The policy has been cancelled as per your request. Should you wish to continue with the policy we encourage you to please call us and we will gladly welcome you back as a valued client.
Should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct Team
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjies has been in contact with you to provide the necessary feedback. It was found that you did sign up for a policy through our Broker channel and permission was obtained to debit your account.
The policy has been cancelled as per your request. Should you wish to continue with the policy we encourage you to please call us and we will gladly welcome you back as a valued client.
Should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct Team