1 reviews | Active since Aug 2024
Ms
Hi.. I was approached by some guy saying he's from capitec they running some kind of promotion they need your capitec card to swipe and see if you qualify and then make you put in your pin Capitec will like call you giving you feedback of the promotion... That never did happened only to woke up the morning of the 25th July 2024 there has been deducted R334.00 from my bank account for clientele
I never did speak to an agent from clientele i never did consider any policy with clientele just to realize the guy that did approached me was a agent for clientele
I got to capitec asking how to get my money back they couldn't because that guy who did misled me make me do a debicheck
I been trying to reach out to clientele via WhatsApp live chat believe me they are no use
I want to stop the policy and want my money refunded they keep saying i did authorize the debicheck
Yes in fact i did but i was never told it was for a clientele policy i was told for doing a check for if i qualify for some kind of capitec promotion
For this I'm angry at clientele for being no use and for the ***** agent who did ****med me in to this policy
Clientele you really pathetic in service and it was a bad experience with you guys
And i do hope you did take me serious and cancel atleast the policy as i have been asking
š”š”š”
By all means why just calling my number twice and just give up
The matter is i don't have the patience or time i just want to know how to get the policy stopped and how to get my money refunded
By all means why just calling my number twice and just give up
The matter is i don't have the patience or time i just want to know how to get the policy stopped and how to get my money refunded
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has attempted to contact you telephonically to provide the necessary feedback.
Unfortunately we were unable to reach you on the mobile number provided, substantially, feedback was sent to your email address.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has attempted to contact you telephonically to provide the necessary feedback.
Unfortunately we were unable to reach you on the mobile number provided, substantially, feedback was sent to your email address.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct