JM
Joseph M
1 reviews | Active since Jul 2012
20 Dec 2018, 08:37
Mr
I submitted encashment application and was asked to submit bank statement, which I something that was never done except where the bank account has changed. I however submitted the bank statement but on the same day, 18/12/'19, got an sms that the bank statement is still outstanding.
What a pathetic service.
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Replies (2)
Clientele Life's replyOfficial
20 Dec 2018, 09:18 We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply20 Dec 2018, 09:18
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
20 Dec 2018, 14:53Dear Joseph M
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed the date of when you can expect the funds in your bank account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,Vusumuzi Dlamini
Service Support Specialist
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed the date of when you can expect the funds in your bank account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,Vusumuzi Dlamini
Service Support Specialist
Best regards,
Clientele Life's reply20 Dec 2018, 14:53
Official
Dear Joseph M
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed the date of when you can expect the funds in your bank account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,Vusumuzi Dlamini
Service Support Specialist
At the outset I would like to apologize for the inconvenience caused regarding this matter. As per our discussion, the necessary feedback has provided regarding the encashment process and cause of the delay. Furthermore, I have confirmed the date of when you can expect the funds in your bank account. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Kind Regards,Vusumuzi Dlamini
Service Support Specialist
Best regards,