1 reviews | Active since May 2016
Most Despicable customer care
<p>I've been attempting to submit a claim for a hospital plan with Clientele for the past three weeks with no luck, the service I've been receiving is appalling. This is my second clAim since having this plan and it seems the service only gets worse with time. I've received one call since struggling with this claim and I missed the call. I called back only for them to tell me that my documentation scan has been cut off which is not true, after resending the exact same email they confirm that the documents were received. This is plain bull**** and I'm tired of paying for a so called service I haven't been receiving. I have never ever received such bad service from any other service provider out there. </p>
I forgot to add that not one of the agents I spoke to could advise me how long the process takes, how long before I get feedback, instead every time I asked they kept passing the buck to different departments.
I forgot to add that not one of the agents I spoke to could advise me how long the process takes, how long before I get feedback, instead every time I asked they kept passing the buck to different departments.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Another reason to believe that this company has no structure. I've already been contacted. Contacted by someone before 7am then again before 8am this is a serious violation of the consumer protection act.
Another reason to believe that this company has no structure. I've already been contacted. Contacted by someone before 7am then again before 8am this is a serious violation of the consumer protection act.
Thank you for your automated response
Thank you for your automated response
Thank you for raising your concerns with us.
At the outset I would like to apologise for the inconvenience caused regarding the delay on your claim.
As per our discussion, we have confirmed that the reason for the delay was due to the verification process to ensure that all documents are valid.
Regarding the service received we assure you that all concerns raised have been escalated to the relevant Management Teams and affirm that this is not the level of service we aim to offer our clients.
Lastly we would like to thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
At the outset I would like to apologise for the inconvenience caused regarding the delay on your claim.
As per our discussion, we have confirmed that the reason for the delay was due to the verification process to ensure that all documents are valid.
Regarding the service received we assure you that all concerns raised have been escalated to the relevant Management Teams and affirm that this is not the level of service we aim to offer our clients.
Lastly we would like to thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist