1 reviews | Active since Jun 2021
MOST *****ED COMPANY
The most *****ed company where you watch their adverts and becomes a client of them. This is a case where this company deducted money from my banking account, at ,Capitec, for an apparent life cover. The strange thing is that this company got all my personal details, but my address is somewhere in Polokwane, while I am staying thousands of miles away. Their agent Diggie who refused to give me the names of the benefactor and the agent who signed me up. I received a copy of the policy document, after informing her that I about to open a case of ***** against Clientele. I got this document, which screams of *****. My name is incorrect. I have children, but the benefactor receives all the benefits and double when I die in an accident. Any level headed person within the insurance industry would pick up these points. How could I have signed this application, if it was sent to Polokwane. Even my cellphone number is also incorrect, so all communications where done with this faceless person in Polokwane. Why must we all rica your cellphone numbers? Clientele bypassed the new legislation, where the bank account holder must give consent to verify the authenticity of a debit order request. What further scares me off is the fact that this lady told me that the 30 day cool off period has expired, and that she can only cancel the policy.
I strongly believe that Clientele should be held responsible, because I am not the first person who suffered the same fate at the hands of Clientele and Capitec bank. So please anybody reading his warning message stop all policies with Clientele, that you might just find out that a death certificate has been issued for a lousy R25 k. Too many questions are being asked about this company, that they should be put out of business. Then their customer service agents still protects the identity of the ******. Here are the details of this apparent life cover on my name, Ref, BA *** the amount of R254,00 plus R3.50 were deducted from my banking account. My complaint reference number CER 638758. The so called policy number is.***.
I sincerely hope that Clientele will refund my money within the next 24 hours, after which I will go to the extreme to have their license being revoked for all good reasons. Regards
Cheryl
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
By now you have been contacted by Benita Steyn who has explained the outcome of her investigation. We have further provided you with the solution moving forward. Should you remain unhappy with the outcome kindly, follow the escalation process which has been sent to your mobile number via a “SMS” We would like to take this opportunity to apologise for any inconvenience caused in this regard . We trust that you find the above in order. Yours sincerely, Market Conduct Team
By now you have been contacted by Benita Steyn who has explained the outcome of her investigation. We have further provided you with the solution moving forward. Should you remain unhappy with the outcome kindly, follow the escalation process which has been sent to your mobile number via a “SMS” We would like to take this opportunity to apologise for any inconvenience caused in this regard . We trust that you find the above in order. Yours sincerely, Market Conduct Team
