JT
Jolani T

1 reviews | Active since Feb 2019

23 Mar 2020, 15:59

More like 24 million reasons not to pay out #24hourspayoutsegat

What a pathetic place this is, My husband had a malignant mole that extended past the epidermis and we sent in report after report of the doctors saying that it is so. And still Clientele refused to see the malignant mole that was removed as life threatening so the refused to pay out the dread disease amount. He has been paying his policy every month and never missed a payment but when it was time for them to give back just a lot of excuses . We sent the reports almost 4 times we had doctors write letters to state the urgency of the matter but to the it wasn't serous enough and they did not see it as malignant, even though many of the results states that is is . So when they say they pay out in 24 hours its more like they will find 24 billion reasons not to pay you out.

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Replies (2)
Clientele Life
Clientele Life's reply23 Mar 2020, 18:06
Official
Dear Jolani T, 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Lindiwe Mabizela

Service Support Specialist  
Clientele Life
Clientele Life's reply24 Mar 2020, 12:44
Official
Dear Jolani T, 
 
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised. 
 
 
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that we have escalated the matter to his office and you can expect a response shortly. 
 
 
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
 
 Yours sincerely,
  
 Lindiwe Mabizela
 
 Service Support Specialist