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natalie Y

1 reviews | Active since Nov 2015

02 Dec 2017, 20:32

Monthly payment is increasing every month

I have a complaint against CLIENTEL . I joined a Funeral cover with them its about three years no if not more , the cover that i took is for me my spouse and my three kids for R150 per month , whats i notice in the past months my monthly premiun kept on increasing about R10 evert month I dont know why ? From that R150 i am now paying R220 , no one has contacted me and explain this change ,not even an sms nothing , and I also want know now that they keep on increasing my premium , are my Benefits and cover increasing ? But am concerned i need to know what is going on ? How much is it going up to? And why ? They just debit on my bank as they please and not the amount we agreed on.

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Replies (2)
Clientele Life
Clientele Life's reply04 Dec 2017, 09:58
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman

Service Recovery Supervisor

Clientele Life
Clientele Life's reply04 Dec 2017, 09:58
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman

Service Recovery Supervisor