MM
Matie M

1 reviews | Active since Sept 2025

05 Sept 2025, 16:24

Money trap/**** likely

This program is *****. Do not sign up for it if you do not intend to make use of this long term. I had signed up for the program after being told that once you use the vouchers, you cancel the program. I did just that and still got charged a month later. I requested a refund shortly after and was told that it couldn’t be given to me even though the terms state that there is a five day cooling period that allows refunds from the date of sale (I requested this refund shortly after the charge went through). I am utterly disappointed at being charged for a service I did not make use of and the unwillingness to provide a refund makes this whole thing feel like a money trap/****. Do not sign up for this program if you don’t want to fight for your money . 💀

0
Replies (2)
Clientele Life
Clientele Life's reply08 Sept 2025, 08:25
Official
Dear Matie M,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Market Conduct 
Clientele Life
Clientele Life's reply08 Sept 2025, 14:14
Official
Dear Matie M,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback. 

You requested to cancel the product and the cancellation of the debit order process was confirmed.

Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator. 
As discussed, the escalation process was sent to your cell number.

Should you require further assistance please feel free to contact us. 

Regards,

Market Conduct