ES
Evidence S
1 reviews | Active since Jan 2021
16 Apr 2024, 14:56
****: money taken 3 times after cancellation no one cares
Clientele life is the biggest **** company ever, I cancelled my clientele perks in January and even today they are still debiting. My cancelation was confirmed via a phone call. This was also a struggle after I spoke to them via their app and WhatsApp. I am not even in South Africa to even use these perks for months I had no salary but these big rich fat ****mers enjoyed my money while I struggle. You cannot reverse the money, nor block the payments that in it's self it's a red flag. Stay away from this company if you want no headache, I remember back in the years they did the same thing with my funeral cover I guess you understand why they have big fancy offices in sandton.
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Replies (2)
Clientele Life's replyOfficial
16 Apr 2024, 16:03Dear Evidence S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply16 Apr 2024, 16:03
Official
Dear Evidence S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
18 Apr 2024, 15:37Dear Evidence S,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Furthermore, I wanted to confirm that your cancellation request has been processed and you can expect a refund for March and April 2024 back into your bank account within 24/48hours.
Furthermore, I wanted to confirm that your cancellation request has been processed and you can expect a refund for March and April 2024 back into your bank account within 24/48hours.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life's reply18 Apr 2024, 15:37
Official
Dear Evidence S,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Furthermore, I wanted to confirm that your cancellation request has been processed and you can expect a refund for March and April 2024 back into your bank account within 24/48hours.
Furthermore, I wanted to confirm that your cancellation request has been processed and you can expect a refund for March and April 2024 back into your bank account within 24/48hours.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Services Recovery Specialist