1 reviews | Active since May 2012
Money ****** from my account
My account was debited with almost R400 while I have no policy with clientele. How do they work with account numbers when they dont even bother validating the information given to them? I want my money back as they stole from me I spoke to Shaun Mulaudzi who promised to call back as he escalated to his manager since 8:44 yesterday the day past with no call back and listening to a call cannot take that long
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for raising your concerns with us.
Our investigator found that a 3rd party provided the banking details in error. We view this matter as very serious, and we can confirm that your account has been removed from our system and there will be no further debit orders going off your account. To insure this doesn’t happen again we also blacklisted your account for any future debit orders. We apologise for not providing you with feedback after you discussed the matter with one of our consultants. The matter has been escalated to the relevant management team to prevent this from happening again.
The matter was discusses with you and you confirmed that you are satisfied with the feedback, however, should you require further assistance do not hesitate to contact us again.
Yours Sincerely,
Compliance Department
Thank you for raising your concerns with us.
Our investigator found that a 3rd party provided the banking details in error. We view this matter as very serious, and we can confirm that your account has been removed from our system and there will be no further debit orders going off your account. To insure this doesn’t happen again we also blacklisted your account for any future debit orders. We apologise for not providing you with feedback after you discussed the matter with one of our consultants. The matter has been escalated to the relevant management team to prevent this from happening again.
The matter was discusses with you and you confirmed that you are satisfied with the feedback, however, should you require further assistance do not hesitate to contact us again.
Yours Sincerely,
Compliance Department