BZ
Bongiwe Z

1 reviews | Active since Aug 2021

31 Aug 2021, 19:06

Money ****** by Clientele Life from my Bank Account

Hello There

I was fooled by clientele sales reps , they told me that they are selling the investments and I will get all my money when I cancel their investment account , fine , I signed up and it deducted for more than five years until I decided to stop that , but never stopped until I changed the Bank Account .

Luckily after a year of my cancellation , I saw the Lady that approached me for this , asked her about my money that was debited all those years and she acted to be kind and helpful . She then asked for my banking details , saying she is going to request for a refund , I gave her those , but unfortunately Clientele **** as usual , they continued *****ing from my bank account again 2 X R420.00 = R840.00 .

I called their call centre today 31st August 2021 at 15:20 to cancel and got hold of the stubborn lady consultant who was asking me not to cancel , but eventually she ended up cancelling , they paid me back the Amount of R353.00 and stole another R420.00 today .

Can you please help me cut ties with these ******* by the name of Clientele . Their number is *** .

I never received a cent from them , until now , whereas they said it will mature in 5 years ,yet they **** to me .

0
Replies (4)
Clientele Life
Clientele Life's reply01 Sept 2021, 09:00
Official
Dear  Bongiwe Z,

We confirm receipt of the concerns raised.
  
Your query has been escalated to the relevant department for investigation.

Yours sincerely,
   
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply01 Sept 2021, 13:38
Official
 
Dear Bongiwe Z, 
  
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Wealth Plan. 
 
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. 
 
Please be informed that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Lindiwe Mabizela 
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply03 Sept 2021, 07:24
Official
Dear Bongiwe Z,  
  
We confirm that we made contact with you to provide feedback regarding the concerns raised. 
 
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund for the policy premium deducted on the 31st August will be paid within the provided TAT.  
 
Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again. 
 
Yours sincerely, 
 
Lindiwe Mabizela 
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply03 Sept 2021, 07:25
Official
Dear Bongiwe Z, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback. As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further. 

Regrettably there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation. 

The Investigator has also provided you with the details of our Internal Arbitration Department, should you not be satisfied with the requirements and outcome that has been provided to you. 

Should you require any further assistance in this regard, please feel free to contact us again. 

Regards 
Market Conduct