Money Scheme

I cancelled my policy with them on the 18th of May and my debit order was to go off on the 25th, well they offered me 2 months breather but unfortunately I had to decline due to financial constrains projected. Today they have debited my account and upon my call they said the debit order was already loaded when I cancelled and the agent who assisted with the cancellation was supposed to have told me when cancelling the policy which he did not. Now the little I had planned to save for my family is gone. If they wanted to give me a break surely they wouldn't have debited today but now because I cancelled they did.