AK
Aviwe K
1 reviews | Active since Jan 2021
26 Mar 2021, 09:41
Money ******* and unauthorized debit order
I've opened a savings and funeral plan with clientele, savings i was told i can and cash up my money anytime I'm talking about something I opened 2020 February, so this year February I called them to do encashment I only got 1500 which I saved 4000 for 12 months. And they're still debiting from my account I need my money please and cancel everything that I have with clientele. .
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
26 Mar 2021, 10:15Dear Aviwe K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply26 Mar 2021, 10:15
Official
Dear Aviwe K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
26 Mar 2021, 15:58Dear Aviwe K, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
As per telephonic discussion we have confirmed the policy details based on how the premiums are invested over the years and gave clarity regarding the value recieved.
Furthermore we have explained the reason why your account was debited and gave you the turnaround time for the automated refund due to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
As per telephonic discussion we have confirmed the policy details based on how the premiums are invested over the years and gave clarity regarding the value recieved.
Furthermore we have explained the reason why your account was debited and gave you the turnaround time for the automated refund due to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply26 Mar 2021, 15:58
Official
Dear Aviwe K, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
As per telephonic discussion we have confirmed the policy details based on how the premiums are invested over the years and gave clarity regarding the value recieved.
Furthermore we have explained the reason why your account was debited and gave you the turnaround time for the automated refund due to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
As per telephonic discussion we have confirmed the policy details based on how the premiums are invested over the years and gave clarity regarding the value recieved.
Furthermore we have explained the reason why your account was debited and gave you the turnaround time for the automated refund due to you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
AK
Aviwe K's updateReviewer Update
07 Apr 2021, 07:13I recieved a call from one of your consultants stating that I will receive my money within 10 working days but till today I haven't received a cent i don't know what to believe anymore.
AK
Aviwe K's update07 Apr 2021, 07:13
Reviewer Update
I recieved a call from one of your consultants stating that I will receive my money within 10 working days but till today I haven't received a cent i don't know what to believe anymore.