YB
Yanga B
1 reviews | Active since Jan 2023
23 Jan 2023, 21:06
Money lost
I deliver an announcement of lost my money yesterday R430
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 Jan 2023, 10:37Dear Yanga B
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's reply24 Jan 2023, 10:37
Official
Dear Yanga B
We confirm receipt of the concerns raised and we apologize for the inconvenience this caused you.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Feb 2023, 14:57Dear Yanga B
Thank you for raising your concerns and bringing this matter to our attention
Thank you for raising your concerns and bringing this matter to our attention
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
The policy has been cancelled and a refund has been requested for the debit that was deducted from your account.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Kind regards,
Market Conduct
Clientele Life's reply03 Feb 2023, 14:57
Official
Dear Yanga B
Thank you for raising your concerns and bringing this matter to our attention
Thank you for raising your concerns and bringing this matter to our attention
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
The policy has been cancelled and a refund has been requested for the debit that was deducted from your account.
We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Kind regards,
Kind regards,
Market Conduct