ZH
Zander H
1 reviews | Active since Aug 2023
02 Aug 2023, 12:38
MONEY-HUNGRY LYING *******
Money hungry *******! taking money after cancelling policy, being rudely told by a rep that no refund will be given for money that they have taken ********ly, misleading sales reps and refusal to give contact details for higher-ups! Clientelle has been the absolute worst experience to date with absolutely NO regard for people, the only thing they want is money in their pockets and that's it!
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
02 Aug 2023, 15:35Dear Zander H
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply02 Aug 2023, 15:35
Official
Dear Zander H
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
ZH
Zander H's updateReviewer Update
03 Aug 2023, 15:24Same sob stories over and over, a truly money-hungry company wth no interest in assisting people, they just care about taking money and not delivering, "I am repeating the same information to you as I told you previously", Yes because you have no ethic in truly resolving an issue and like running around in circles.
the customer service and company as a whole is a complete joke
the customer service and company as a whole is a complete joke
ZH
Zander H's update03 Aug 2023, 15:24
Reviewer Update
Same sob stories over and over, a truly money-hungry company wth no interest in assisting people, they just care about taking money and not delivering, "I am repeating the same information to you as I told you previously", Yes because you have no ethic in truly resolving an issue and like running around in circles.
the customer service and company as a whole is a complete joke
the customer service and company as a whole is a complete joke
ZH
Zander H's updateReviewer Update
03 Aug 2023, 15:26When asking why I get no service delivery for a service I paid for I am just getting "As per your recording you agreed to have us take the funds", yes, but then why do I get no service????
ZH
Zander H's update03 Aug 2023, 15:26
Reviewer Update
When asking why I get no service delivery for a service I paid for I am just getting "As per your recording you agreed to have us take the funds", yes, but then why do I get no service????
Clientele Life's replyOfficial
04 Aug 2023, 11:39Dear Zander H
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Rhandzu Manganyi has provided you with feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
The escalation process was sent to your mobile number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Rhandzu Manganyi has provided you with feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
The escalation process was sent to your mobile number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Clientele Life's reply04 Aug 2023, 11:39
Official
Dear Zander H
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Rhandzu Manganyi has provided you with feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
The escalation process was sent to your mobile number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Rhandzu Manganyi has provided you with feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.
The escalation process was sent to your mobile number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again. Kind regards,
Market Conduct