Money hungry and *****ing from the poor.

No contact from you at all. I need this matter resolved ASAP Regards Gus

On Mon, 26 Feb 2024, 16:04 Gus S, <***> wrote: I cancelled this policy on the same day and received a email confirming this from you yet there was a amount that went off on my banking. I'm NOT a client and this is regarded theft. I need that monies returned into my account asap. Contact me if you have any questions. Gus ***

Please advise on this matter as I have not received any feedback from you. Gus ***

Hi, I was bit confused while taking this product, I thought it was a loan not a funeral policy. Reason is she asked how much do I want with 2 amount options. Please cancell this policy as I'm not interested. Contact me if you have any questions. Regards. Gus *** Policy number ***

This was your response on that day I cancelled, why did you still debit?

Dear Mr Straker

As our valued client, it is with great pleasure to be of assistance.

Thank you for bringing this matter to our attention. I want to sincerely apologize for the negative experience that you have had with us. I understand that our team did not provide the level of service that you have come to expect.

We are sorry to hear that you would like to cancel your policy with us and as much as we would like your continued support, we respect your decision to terminate your agreement. By cancelling the above-mentioned policy, you will forfeit the following valuable benefits and all premiums paid: Funeral Cash Benefit: R43 000.00 Grocery Benefit (accelerated benefit):R 3,000.00 Unveiling Benefit (accelerated benefit):R 2,000.00 Transport Benefit (accelerated benefit):R 2,000.00 Airtime benefit: R200 Premium Pay back benefit: The Main Insured Life also has the option to receive a portion of their respective premiums paid back in cash at age 65.

As a valued Clientèle member, you will be happy to know that we have available options specially made for you to keep your policy active: We can remove the annual increase from this plan - your premium and cover amount will remain unchanged. We can also reduce the premium and your cover amount. We can remove your premium from our billings process for one month only (no cover for that month). Kindly note that should we not receive feedback from you within 48 hours, we will proceed with your cancellation request. I trust you will find this in order.

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