1 reviews | Active since Jul 2021
Money deducted from my banking account with out my Authorisation
On the The 13 July 2021 I received a sms from my bank stating the clientele has set a debit order on my account without my Authorisation, I then phoned The call centre To enquire about this and tell them that I did not ask for a Funeral cover, I also DID NOT give clientele my Banking details, I would like to know where they got my banking details from in the first place, I was then told by the call centre agent that she will send me a cancellation letter which I received via email but can not access it as it is password word protected and I never signed any documents I also did not set up any passwords for anything with clientele.
On the 23 July 2021 At 01:18 An amount Of R286.00 was deducted from my account as to which I DID NOT give permission from clientele to deduct. Please have Someone contact me regarding this matter, as i will also be going to the Ombudsman on this matter aswell.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We would like to apologize for any inconvenience caused in this regard.
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We would like to apologize for any inconvenience caused in this regard.