RT
Rachel T
1 reviews | Active since May 2012
29 Nov 2019, 09:17
money back
I joined clientele long time for funeral and investment policy, then in 2015 I stopped working and made them aware but forgot to ask them to transfer the money accumulated from my investment account into my bank account. Today when I called am told I have forfeited that money, and the agent battled to give me the correct answer and kept repeating one thing. I want that money back into my account, and they must urgently contact me to get my new bank details. Most people have been complaining about clientele ******** acts and didn't believe but today I confirm what they say. They must robbing clients and help them.
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Replies (2)
Clientele Life's replyOfficial
29 Nov 2019, 09:37Dear Rachel
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply29 Nov 2019, 09:37
Official
Dear Rachel
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
03 Dec 2019, 12:07Dear Rachel We confirm that we made contact with you to discuss the concerns raised. As per our telephonic discussion, feedback regarding the status of the policy in question has been provided. Furthermore, upon contacting you we explained that the policy was cancelled as per request, upon receipt of the relevant documentation communicated and the value accumulated at that time was paid successfully into your bank account respectively. Should you not be satisfied with the feedback provided kindly, follow the escalation process which has been provided to you. We trust that you find the above in order however, should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Recovery Specialist
Clientele Life's reply03 Dec 2019, 12:07
Official
Dear Rachel We confirm that we made contact with you to discuss the concerns raised. As per our telephonic discussion, feedback regarding the status of the policy in question has been provided. Furthermore, upon contacting you we explained that the policy was cancelled as per request, upon receipt of the relevant documentation communicated and the value accumulated at that time was paid successfully into your bank account respectively. Should you not be satisfied with the feedback provided kindly, follow the escalation process which has been provided to you. We trust that you find the above in order however, should you require any further assistance please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Recovery Specialist