1 reviews | Active since Feb 2017

29 Jun 2017, 15:40

misrepresenting the company

<p>they send me an sms then i responded , one of their consultants by the name of Mafunetse phoned me on 29 june 2017</p> <p>they said the policy covers up to 13 people, he took all the details of the people</p> <p>but when they send a confirmation sms cover amount was no longer that one i ve agreed on, and the family members are lesser than the ones i gave them</p> <p>they are ****** if you want the person who called they LERATO PSOAI (supervisor) said she cannot transfer to that person there is no direct line for that person</p> <p>i asked why? no clear answer, even if you want complaints department phone number they dont have</p> <p>i've never seen such ***** insurance company in my life</p> <p>people much watch out of clientele products, they tell lies lies everyday on TV ,,,,,,I will consult the newspapers about this.</p> <p>i will advise everybody at my workplace to cancel all their policies with clientele because this is not the first time they did the same to my husband </p>

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Replies (2)
Clientele Life
Clientele Life's reply29 Jun 2017, 15:49
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Benita Steyn

Service Recovery Specialist

Clientele Life
Clientele Life's reply30 Jun 2017, 11:18
Official

At the outset we would like to apologise for any inconvenience caused.

By now you were contacted by the Compliance Department and we confirm and apologise for the policy being captured incorrectly at sales stage. We assure you this is not the level of service we aim to provide our clients and this matter will furthermore be referred to our Sales management team.

We trust you find this in order and that this matter has been resolved to your satisfaction.

Should you require any further assistance, you are welcome to contact us again.

Regards,

Mahlatse Aphane
Compliance Investigator(2IC)