Misrepresentation of policy

very disappoint with the service i received from clientele life!! on the 17th of July i took out a funeral cover for my grandmother who is over the age of 90. I spoke with a consultant who assured me that the policy is covering my grandmother only to later find out that the policy was covering me and not my grandmother of which i as reassured that this policy covers until the age of R105. I am very angry and want this policy cancelled and my premium paid of R406.00 debited on the 26\08\2024 to be refunded back to me asap before i hand the matter to small claims court or ombudsman. I want my money.....I have sent emails to clientele with no feedback and tied calling and the matter is still not resolved .