MP
Malehlohonolo P
1 reviews | Active since Mar 2024
07 Nov 2024, 09:22
Misrepresentation.
An Agent sold me a Healthcare plan disguising it as a Funeral Cover. They did an investigation and Beauty Phillips called me from Clientele and found that in the recordings the agent did misrepresent information he gave to me. Now they are offering me 2premiums back even though their findings show that their agent misrepresented information on the phone. I want to take this case this Ombud because this is ridiculous! Please send me those call recordings between me and your agent and the call recordings between me and Beauty Phillips!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
07 Nov 2024, 10:31Dear Malehlohonolo P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Team Leader
Clientele Life
Clientele Life's reply07 Nov 2024, 10:31
Official
Dear Malehlohonolo P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Team Leader
Clientele Life
Clientele Life's replyOfficial
12 Nov 2024, 14:50Dear Malehlohonolo P,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
The refund process was explained to you, but unfortunately you were not satisfied and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The call recordings that you have requested have been sent to you. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
The refund process was explained to you, but unfortunately you were not satisfied and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The call recordings that you have requested have been sent to you. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply12 Nov 2024, 14:50
Official
Dear Malehlohonolo P,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
The refund process was explained to you, but unfortunately you were not satisfied and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The call recordings that you have requested have been sent to you. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.
The refund process was explained to you, but unfortunately you were not satisfied and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The call recordings that you have requested have been sent to you. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
MP
Malehlohonolo P's updateReviewer Update
09 Jun 2026, 13:07Hi,
Your agent called me regarding reinstating a policy however you guys did not send me recordings regarding the policy I was initially sold were your agent gave me misinterpreted information
Your agent called me regarding reinstating a policy however you guys did not send me recordings regarding the policy I was initially sold were your agent gave me misinterpreted information
MP
Malehlohonolo P's update09 Jun 2026, 13:07
Reviewer Update
Hi,
Your agent called me regarding reinstating a policy however you guys did not send me recordings regarding the policy I was initially sold were your agent gave me misinterpreted information
Your agent called me regarding reinstating a policy however you guys did not send me recordings regarding the policy I was initially sold were your agent gave me misinterpreted information