misled
Very disapointed and angry at Clientele for the consultant that misled me for no reason and she said calls are recorded,i asked for a policy of 100 000 for each person insured,instead she gives 10 000 and she doesnt tell me and takès wrong email address meaning i wasnt even going to get my polixy,theres a reason a took the policy i was not wasting my time instead i was misled right from the beginning.i deserve tp be given what was confirmed on the recording a cover for 100 000 for each person not 10 000
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Clientele Life's replyOfficial
14 Nov 2017, 14:58Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply14 Nov 2017, 14:58
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's replyOfficial
21 Nov 2017, 09:59Thank you for raising your concerns and bringing this matter to our attention.
We confirm that this matter has been investigated and our investigator (Kelebogile Modise) has been in contact with you on 17 November 2017 to provide you with feedback on your dispute.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Dalene van Rayne
Supervisor
Compliance
Best regards,
Clientele Life's reply21 Nov 2017, 09:59
Official
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that this matter has been investigated and our investigator (Kelebogile Modise) has been in contact with you on 17 November 2017 to provide you with feedback on your dispute.
We assure you this is not the level of service we aim to provide our clients and the necessary corrective measures will be taken.
We trust you find this in order and that this matter has been resolved to your satisfaction. However, should you require any further assistance please feel free to contact us again.
Dalene van Rayne
Supervisor
Compliance
Best regards,