Misleading Sales Practice-Unauthorized Debit Order

I'm writing to express my disappointment and frustration with the Clientele Rewards Pack subscription I was signed up for without my consent. On 3rd of July 2025, I met with representative Lindo, who claimed to be checking if I qualified for free vouchers. Without explaining the terms, he had me sign documents, which later turned out to be a subscription agreement for the Clientele Rewards Pack.

To my surprise, I was informed that I'd be charged R160 per month. When I called the call center to cancel the debit order, they refused, stating that I had to use the rewards first and then cancel. Despite my request to cancel before the deduction, they still insisted that they will deduct money from my account.

What's more, when I asked about a refund, they said it's not possible. I feel misled and taken advantage of. I request that Clientele takes immediate action to refund me and cancel the subscription.

Sincerely