1 reviews | Active since Mar 2009
Misleading - Possibly *****
We called Clientele for a quotation for a funeral cover. The Clientele agent requested my bank account number as I mentioned we did not agree to take out the cover as yet, so I refused. He mentioned that it was just for the purpose of completing the quotation so I obliged and provided my bank account number. After 1 day, we called back to Clientele and clearly and explicitly stated that we did NOT want to take the cover. We received a cancellation SMS - "Policy Cancelled As Requested. Should You Wish To Reinstate Your Policy, Please Contact Clientele On ********** 000"
But today a debit order went though my bank account -
"Standard Bank: Debit Order R236.00 CLIENTELE ********** 75 180; from ***. 2018-01-24 Query? ********** 107"
Clientele Life's business ethic is unaccaeptable - it was a clear case of their agent trying to forcefully push through a contract without the consent of the customer.
Hemraj Mahabir
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Dear mahabirh,
Thank you for bringing this matter to our attention.
We confirm that we have investigated the concerns raised and our Compliance investigator has provided you with feedback and provided a solution moving forward.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly.
Regards,
Dalene van Rayne
Supervisor
Compliance
Dear mahabirh,
Thank you for bringing this matter to our attention.
We confirm that we have investigated the concerns raised and our Compliance investigator has provided you with feedback and provided a solution moving forward.
We would like to take this opportunity to apologise for any inconvenience caused in this regard.
We trust this is all you require however, should you require further assistance please do not hesitate to contact us directly.
Regards,
Dalene van Rayne
Supervisor
Compliance