NM
Ntandazo M
1 reviews | Active since Mar 2023
11 Mar 2025, 14:04
Misleading information given on debit amount
Kindly assist in requesting clientele to reverse my debit order as we did not agree on the amount they debited from my account I have sent an email to them with no acknowledgement response
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
11 Mar 2025, 14:44Dear Ntandazo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply11 Mar 2025, 14:44
Official
Dear Ntandazo M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
NM
Ntandazo M's updateReviewer Update
11 Mar 2025, 14:47Kindly provide me with a speedy response as I have tried sending email and calling with no luck all I want is my debit order cancelled and reversed as I do not want to write further reviews
NM
Ntandazo M's update11 Mar 2025, 14:47
Reviewer Update
Kindly provide me with a speedy response as I have tried sending email and calling with no luck all I want is my debit order cancelled and reversed as I do not want to write further reviews
NM
Ntandazo M's updateReviewer Update
12 Mar 2025, 10:57Hi
Please contact me urgently because one of your agents tried calling me back but made the phone ring once and dropped
Please contact me urgently because one of your agents tried calling me back but made the phone ring once and dropped
NM
Ntandazo M's update12 Mar 2025, 10:57
Reviewer Update
Hi
Please contact me urgently because one of your agents tried calling me back but made the phone ring once and dropped
Please contact me urgently because one of your agents tried calling me back but made the phone ring once and dropped
Clientele Life's replyOfficial
04 Apr 2025, 13:55Dear Ntandazo M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Beauty Phillips.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Beauty Phillips.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply04 Apr 2025, 13:55
Official
Dear Ntandazo M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Beauty Phillips.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Beauty Phillips.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct