Misleading clientele agents

I requested for a quote online and got called by an agent called Nontlantla Mdaka. Confirmed policy details and benefits. 1. She told me policy covers a maximum of 30 beneficiaries. Which I counted 7 members of my family I wanted to include, also I did not have their ID and she informed she will call me on the 21st to get their details. 2. She didn't email my policy document. 3. She confirmed I would receive a voucher from Shoprite R2500 with my first premium debit on the 25th. I took her contact number and name. I called in this morning because I haven't received my policy document and hasn't contacted me. The agent I spoke to NOW tells me I was misinformed. If I want to add beneficiaries I have to pay extra from the R479 that was debited. Secondly, coupons will only be accessible from the 6th payment of my policy. I canceled the policy immediately and requested for a refund. I am very upset with the misleading information I received. That highly unprofessional. I also filed for a complaint. I mean, why would I take a policy without including my family?