Misleading and Unresponsive - Bad Customer Service

I joined clientele hospital plan about a year ago and up to now never put a claim, but recently tried contacting them in different ways for two reasons explained below and up to now did not get a proper response (except for an automatic email reply).<br> - First reason was simply to request a tax certificate or at least a statement for income tax purposes.<br> - The 2nd because only recently I realized that I was mislead because while discussing the policy with their consultant or in the policy itself there is no mention that they would only accept claims from a selection of hospitals and their list does not seem to include Medi-clinic which is a well known hospital chain in South Africa.<br> So, I requested a cancellation of my policy since this means that if I claim, my claim is likely to be dismissed, as Medi-clinic would be my Hospital of choice.<br> I am still waiting for them to confirm that they are processing my cancellation request (never mind to try to discuss the issue with me in an attempt to keep a client).<br> So, my conclusion is that if they are so unresponsive for simple requests like these, imagine when it comes to claims!