Mislead me to sign up

Five months ago, I signed up with clientele ultimate hospital. The consultant I was on line with mislead me. She gave me false information about the policy. She really mislead me in order for me to sign up. After receiving the documents. I realised every information was provided is not part of the policy. I phoned them to clarify the contents of the policy because I was confused and they must send me the recording of our conversation. After three days they phone and apologies on behalf of the consultant I spoke with. I asked them to cancel my membership with immediate effect. They promised to refund me all my premiums. Today I phoned them to find out if the money has been refunded. They told it was refunded on the 20 July 2020. I told them I haven't received any money from them. She insisted that I must contact my bank. I did contact private bank and they confirmed that there is no money that has been deposited in the account from clientele ultimate. I feel so betrayed disrespect at the moment. People must be careful with this insurance company. No honestly and loyalty to their clients. I told them to send me proof of payment and I'm still waiting after two hours thirty minutes.