Mislead by clientele life!!!!!!!!!!!!!!! False information given to get money from me!!

Item: Clientele Life
Rating: 1
Author: Juwairiyyah K

I was approached by one of your workers telling me about rewards and discounts providing me with the wrong information!! I was mislead The next thing I see a R160 gets deducted from my pension money!! I want this nonsense canceled!!!!!!!

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Replies (2)

Clientele Life's replyOfficial

05 Feb 2025, 08:15

Dear Juwairiyyah K,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's reply05 Feb 2025, 08:15

Official

Dear Juwairiyyah K,

Lindiwe Mabizela
Service Support Team Leader
Clientele Life

Clientele Life's replyOfficial

11 Feb 2025, 15:42

Dear Juwairiyyah K,

Thank you for raising your concerns and bringing this matter to our attention.

We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with you to provide the necessary feedback.

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

We trust you find this in order and that this matter has been resolved to your satisfaction.

Should you require further assistance please feel free to contact us.

Regards,

Market Conduct

Clientele Life's reply11 Feb 2025, 15:42