Mislead and **** too

I had taken a Clientele hospital plan last year October, reason being I was trying to fall pregnant and needed a plan that will cover my maternity in hospital. I was contacted by an agent that explained how it works, said upon hospitalization I will be paid out a certain amount and once discharged I need to send the bill to them and it will be paid on my account and i can then pay the hospital, I asked if it covers any hospital he said yes, government or private closest to me, so I asked if my gynecologist that I go to isn't in my area can I use the hospital he is in. The agent said yes but I can go online for more info. So I accepted the plan, the documents that where sent to me was very basic and didn't go into detail like our telephone conversation. 2 weeks ago I find out I am pregnant and contacted Clientele to let them know and asked how does it work. The agent said there is a prescribed list of hospitals online that I can use but there will be no upfront payment for maternity. I then went online only to find out there are a handful of hospitals that I can use and the one I wanted to use isn't on the list. So I decided to call the one closest to me to see if they accept the hospital I have because they were on the prescribed list only to find out that they don’t use hospital plans. I was upset and called Clientele to cancel because I was mislead into this plan for 8 months, they said I need to give 30 day notice so I asked for and email address so that I can contact for a refund due to me being mislead. They gave me their arbitration email address I then sent an email explaining what happened after a day or two I received feedback say they could pick up fault on their side after listen to the recordings and said that the agent explaining about the accidental cover, but the email never stated the reason for my plan and what I spoke to the agent about which was maternity. He said according to them I can't get a refund and added that they prescribe list changes all the time (which my question is suppose i choose a hospital now a few months later the list will change and the hospital could no longer be then what do i do, keep hopping hospitals as their list charges?)and gave me until the 26th to response or they will close the query. I rep**** and requested all call recordings to be sent to me, it's been a week since then I haven't heard from them I even sent a remind email for the recordings and I am being ignored, which proves that they are covering up because that recording will clearly state that I've been mislead and **** to. The last thing I need now is the stress because now I'm pregnant with no cover.