LN
Lindeni N

1 reviews | Active since Sept 2014

11 Sept 2015, 12:24

Mislead

I took the policy over the phone in June and the agent told me I will receive my contract in 5weeks time, it's been 3months now I haven't received anything from them not even a courtesy call to inform me where the delay is.<br> I cannot contact them directly because I don't have their contact details because I don't have a contract.The annoying part is that they are enjoying my money but they can't deliver.<br> <br> What kind of a company that operates like that, if there was no Hello Peter so I would just be donating my money to them.So that means if I or my beneficiaries have to claim they must go via Hello Peter what would have happened if there was no Hello Peter. <br> <br> I don't even know if it is worth it to have a police with such a company

0
Replies (1)
Clientele Life
Clientele Life's reply11 Sept 2015, 13:00
Official
Hello lindi@joy,

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact shortly.

Your sincerely,

Benita Steyn

Service Recovery Specialist