KM
Kwanele M
1 reviews | Active since Mar 2020
01 Feb 2025, 12:16
Misconduct
Leroy from Clientele opened a Funeral Cover without my consent. How does this company allow such misconduct?
Nijwayela abantu kabi nina. *****ing our hard earned money!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
03 Feb 2025, 09:44Dear Kwanele M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply03 Feb 2025, 09:44
Official
Dear Kwanele M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KM
Kwanele M's updateReviewer Update
03 Feb 2025, 13:32Thank you Lindiwe Mabizela,
I was assisted by Nobuhle from the the Clientele complaints Arbitrator.
I was assisted by Nobuhle from the the Clientele complaints Arbitrator.
KM
Kwanele M's update03 Feb 2025, 13:32
Reviewer Update
Thank you Lindiwe Mabizela,
I was assisted by Nobuhle from the the Clientele complaints Arbitrator.
I was assisted by Nobuhle from the the Clientele complaints Arbitrator.
Clientele Life's replyOfficial
11 Feb 2025, 13:28Dear Kwanele M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply11 Feb 2025, 13:28
Official
Dear Kwanele M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
The escalation process was sent to your cell number.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct