****ming Senior Citizens

I'm a pensioners who receives social grant, I met a clientele agent who told me there are giving seniors citizens free cover. To my surprise money was taken from my social grant and my bank account. Seeing this I called the clientele call center the first time on the 17/11/2025 and was told and agent will get back to me and no one did. I called again today and was told that that policy was never canceled and would not receive my refund. To top it all of there will be another amount that will be debited at the as the policy closure takes 60 days.

The social grant is not enough to survive and yet when you call clientele call center you are told that there is nothing you can do and it was you own negligence and you were basically ****med. The call center agents doesn't even sympathize with the old and mostly vulnerable. The elderly knows the brand and trust that it will not employ ****mers as we believe what that say to us.

If the only way of making money is to **** the old then clientele brand has gone too far