GL
Godfrey L

1 reviews | Active since Mar 2025

04 Mar 2025, 18:05

****ming Pensioner

Dear service provider, My Name is Godfrey was approached by a guy at eyethu mall promise me to give me voucher and goodies for valentine I ask what they need he said nothing it's all for free and will receive the voucher from my pick and pay smart shoppers when I check I didn't receive even they key holder he promised to give me he never gave me anything, today I received an Sms of debit order with Ref INCLIENTEl*** for debit amount of R422.00 that I don't know it's for what I went to Capitec and query they told me they can't assist me, I must go to clientele but I didn't sign any agreement and I don't knw what the debit it's for and we're did they get my account details they ask only my ID number, Name and contact that was end. I will appreciate if I can get my money back am a pensioner and I have my debit orders I budget for each month, why this kid are tricking us and ****ming us😭💔 can you please stop debiting my account and bring back my money. I have to pay for my medication now they took the last cent I have.

Your respond will be highly appreciated.

Kind Regards, Godfrey Labane

0
Replies (4)
Clientele Life
Clientele Life's reply05 Mar 2025, 08:22
Official
Dear Godfrey L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply18 Mar 2025, 11:36
Official
Dear Godfrey L,

Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct        
GL
Godfrey L's update19 Mar 2025, 16:27
Reviewer Update
Dear Market Conduct

I didn't received any call or Sms from clientiel this happened on Eyethu mall one of your Sales Man told me about the Valentine free beeies for pensioner and will get extra point when I buy at Pick n pay using Smart shopper they ask I use to buy were groceries I said pick n pay and they ask my cell phone and ID number only.

It's then when I realise was been ****med when I see a debit order of R422.00 Ref INCLIENTEL*** 250225DE22DE CK22 in my account from clientiel and I don't it's for what. All I need is clientele to cancel the debit order and bring my money back and stop all this debit bcz capitec can't assist me.

Regards,
Godfrey Labane
Clientele Life
Clientele Life's reply02 Apr 2025, 12:57
Official
Dear Godfrey L,

Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct