****ming illiterate people, preying on the weak

One of my temporary employees, who has a limited education, was manipulated by a sales rep from Clientele to give information over the phone. She told him he could get free movie tickets if he answered a few questions. She played him like an expert ****mer. He had no idea what it was about, and some time later he noticed a debit order had been placed on his bank account, for R340 per month. He is not computer literate, and asked me to help him cancel it. He has no idea what the deduction is for, it says "Life Insurance" on his bank record. He did not sign anything. He received no policy document or any form of communication after the rep phoned him. He doesn't really comprehend what life insurance even is. I tried in vain to contact Clientele. They put you into a perpetual Whatsapp and e-mail loop when their robot picks up the word "cancel". Their email auto response is they accept no cancellations via email. You must phone their landline number so one of their lovely reps can explain to you why you must keep the policy, or whatever it is they ****med off on you. On Whatsapp you go around in automated loops. They tell you to log in on their app, which then asks for your client number and policy number. None of which was ever communicated to him. If you phone the landline number they give you, you are put on endless hold, until your airtime is exhausted or you just give up. There is no Clientele office within 70Km, and they are all deep in the townships. This is the worst experience I have ever had with any company. What your sales rep did is clearly ********. This victim now has to borrow money to buy food, after you take all that money off his account every month. Come on Clientele, this is *******. Instead of your automated response to this review, please publish a name and number of a real person who can be contacted to set things straight.