1 reviews | Active since Feb 2024
****MERS-CLIENTELE
I joined Clientele 2013 for my Mom and Dad,Unfortunately my Dad passed on and I did not claim this year while i was trying to increase the cover amount.I then found out from the consultant that my Dad is still on the cover,I lodged a claim which was rejected with the prescription reasoning which was never stated on the policy cover.Same thing happened with my cousin for my Dad but another insurance company which is well known for good business deals it was paid our and he did not claim for 5 years.So I want to know if Clientele is a ****mer as people portray it.Does a long term policy prescribe if that so which does other insurance companies pay it and clientele choose to **** me out of the money i paid for.
Our deepest condolences go out to you and your family on the passing of your father.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Our deepest condolences go out to you and your family on the passing of your father.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any difficulty you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaints Assessor (Nadia Gough) was in contact with you regarding this claim, and confirmed that your complaint is being investigated
Should you require any further assistance in this regard please feel free to contact us again?
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any difficulty you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaints Assessor (Nadia Gough) was in contact with you regarding this claim, and confirmed that your complaint is being investigated
Should you require any further assistance in this regard please feel free to contact us again?
Kind Regards
Claims Department