JM
Judith M
1 reviews | Active since Oct 2016
11 Jun 2024, 19:41
****mers
@Clientelle, I never authorized nor take a policy with you, so why am I being debited monthly? Worse thing to show that this is a ****, the debit orders cannot be reversed by the bank. Actually, when I went to the bank, I was told that a LOT of people had come with the same complaints. Please stop or I will take this up with the Ombudsman
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
12 Jun 2024, 09:38Dear Judith M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
To ensure that your query is forwarded to the relevant department, please reply to our email with your ID, policy number, or the mobile number used to register the policy.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
To ensure that your query is forwarded to the relevant department, please reply to our email with your ID, policy number, or the mobile number used to register the policy.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply12 Jun 2024, 09:38
Official
Dear Judith M,
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
To ensure that your query is forwarded to the relevant department, please reply to our email with your ID, policy number, or the mobile number used to register the policy.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
To ensure that your query is forwarded to the relevant department, please reply to our email with your ID, policy number, or the mobile number used to register the policy.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Jun 2024, 12:18Dear Judith M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply24 Jun 2024, 12:18
Official
Dear Judith M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
01 Jul 2024, 12:56Dear Judith M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Clientele Life's reply01 Jul 2024, 12:56
Official
Dear Judith M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards Market Conduct