RL
Rachel L
1 reviews | Active since Nov 2013
10 Jan 2024, 10:49
****mers
I was ****med by one of your employees, he advised that he is offering me a loan but little did I know he sold me a policy that I did not agree to. I ŕequested for cancelation on the 11th of December and till today am still waiting for my refund. How long does it take for a refund to be processed. Your now a company your just a bunch of ****mers.
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
10 Jan 2024, 12:03Dear Rachel,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply10 Jan 2024, 12:03
Official
Dear Rachel,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
RL
Rachel L's updateReviewer Update
10 Jan 2024, 14:45When am I getting my refund back? I want my money
RL
Rachel L's update10 Jan 2024, 14:45
Reviewer Update
When am I getting my refund back? I want my money
Clientele Life's replyOfficial
10 Jan 2024, 16:14Dear Rachel Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and that the refund process was correctly explained upon providing you with feedback. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply10 Jan 2024, 16:14
Official
Dear Rachel Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and that the refund process was correctly explained upon providing you with feedback. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
RL
Rachel L's updateReviewer Update
11 Jan 2024, 12:35You guys called me yesterday and made a promise that I will be refunded today, but still my money has not returned into my account. Will I get my money or I should just forget about it accept that I have been ****med by clientele.
RL
Rachel L's update11 Jan 2024, 12:35
Reviewer Update
You guys called me yesterday and made a promise that I will be refunded today, but still my money has not returned into my account. Will I get my money or I should just forget about it accept that I have been ****med by clientele.
Clientele Life's replyOfficial
11 Jan 2024, 16:00Dear Rachel,
We confirm that we contacted you on 10 January 2024 to provide feedback on the concerns raised.
According to our telephone discussion, we confirmed that the refund was processed and should reflect in your bank account within 24 business hours respectively.
We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
We confirm that we contacted you on 10 January 2024 to provide feedback on the concerns raised.
According to our telephone discussion, we confirmed that the refund was processed and should reflect in your bank account within 24 business hours respectively.
We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply11 Jan 2024, 16:00
Official
Dear Rachel,
We confirm that we contacted you on 10 January 2024 to provide feedback on the concerns raised.
According to our telephone discussion, we confirmed that the refund was processed and should reflect in your bank account within 24 business hours respectively.
We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
We confirm that we contacted you on 10 January 2024 to provide feedback on the concerns raised.
According to our telephone discussion, we confirmed that the refund was processed and should reflect in your bank account within 24 business hours respectively.
We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life