KM
Khuthele M
1 reviews | Active since Aug 2017
03 Oct 2023, 14:03
****mers
Clientlel is a ****
I cancelled the policy last month of which they debited without my consent, now they just debited but still under cancelation, i want my money, i need to block them.
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Replies (2)
Clientele Life's replyOfficial
03 Oct 2023, 15:01Dear Khuthele M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply03 Oct 2023, 15:01
Official
Dear Khuthele M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 Oct 2023, 15:36Dear Khuthele judith M, We confirm that we contacted you to provide feedback regarding the concerns raised.
An investigation was conducted, and we can confirm the policy was not cancelled because you requested a refund for the first premium so that the policy would start deducting in September. We regret to inform you that the policy has been canceled. Because it was cancelled outside of the cooling off period, there will be no refund.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
An investigation was conducted, and we can confirm the policy was not cancelled because you requested a refund for the first premium so that the policy would start deducting in September. We regret to inform you that the policy has been canceled. Because it was cancelled outside of the cooling off period, there will be no refund.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply04 Oct 2023, 15:36
Official
Dear Khuthele judith M, We confirm that we contacted you to provide feedback regarding the concerns raised.
An investigation was conducted, and we can confirm the policy was not cancelled because you requested a refund for the first premium so that the policy would start deducting in September. We regret to inform you that the policy has been canceled. Because it was cancelled outside of the cooling off period, there will be no refund.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
An investigation was conducted, and we can confirm the policy was not cancelled because you requested a refund for the first premium so that the policy would start deducting in September. We regret to inform you that the policy has been canceled. Because it was cancelled outside of the cooling off period, there will be no refund.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life