BM
Bongani M
1 reviews | Active since Jan 2024
19 Jan 2024, 08:50
****mers at Clientele
Clientele has ****mers working for them. A Clientele representative approached me at Jabulani Mall with the guise of helping me check how much I would get quoted for a life insurance, only for him to process my details into the Clientele system and now Clientele wants to debit me R294 every month even though I did not sign up for a Clientele Life Insurance Policy. Be careful and vigilant, you will end up paying for Life Insurance you did not sign up for at Clientele.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
19 Jan 2024, 11:35 Dear Bongani M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply19 Jan 2024, 11:35
Official
Dear Bongani M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
19 Jan 2024, 14:33Dear Bongani M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply19 Jan 2024, 14:33
Official
Dear Bongani M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Best regards,
BM
Bongani M's updateReviewer Update
19 Jan 2024, 14:36I was unfortunately unable to receive calls when you called, can you please contact me again at around 16:00 on these numbers ***.
BM
Bongani M's update19 Jan 2024, 14:36
Reviewer Update
I was unfortunately unable to receive calls when you called, can you please contact me again at around 16:00 on these numbers ***.
Clientele Life's replyOfficial
23 Jan 2024, 12:05Dear Bongani M,
Thank you for raising your concerns with us. Our attempts to contact you to provide feedback regarding the concerns raised resulted in no success. Our records indicate that your policy was canceled on 19 January 2024 as per your request and the cancellation process was explained accordingly. The refund was also explained and we can confirm that it will be processed within 24 to 48 working hours after confirmation of your premium receipt. Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns with us. Our attempts to contact you to provide feedback regarding the concerns raised resulted in no success. Our records indicate that your policy was canceled on 19 January 2024 as per your request and the cancellation process was explained accordingly. The refund was also explained and we can confirm that it will be processed within 24 to 48 working hours after confirmation of your premium receipt. Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Best regards,
Clientele Life's reply23 Jan 2024, 12:05
Official
Dear Bongani M,
Thank you for raising your concerns with us. Our attempts to contact you to provide feedback regarding the concerns raised resulted in no success. Our records indicate that your policy was canceled on 19 January 2024 as per your request and the cancellation process was explained accordingly. The refund was also explained and we can confirm that it will be processed within 24 to 48 working hours after confirmation of your premium receipt. Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Thank you for raising your concerns with us. Our attempts to contact you to provide feedback regarding the concerns raised resulted in no success. Our records indicate that your policy was canceled on 19 January 2024 as per your request and the cancellation process was explained accordingly. The refund was also explained and we can confirm that it will be processed within 24 to 48 working hours after confirmation of your premium receipt. Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused you. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Support SpecialistClientele Life
Best regards,