MR
Morobi R
1 reviews | Active since Oct 2022
06 Apr 2023, 11:08
****mers
I cancelled my investment on the 7th February and 3 days after and day before yesterday they debited my account R1500 claiming that i never cancelled it while i called more than 5 times cancelling it, now they don't want to refund my money
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
06 Apr 2023, 11:47Dear Morobi R
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply06 Apr 2023, 11:47
Official
Dear Morobi R
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised and we apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
MR
Morobi R's updateReviewer Update
06 Apr 2023, 15:18Thank you.
I actually got a call from this wonderful lady called Judith. She made the process faster, now I'm just waiting for a refund.
I actually got a call from this wonderful lady called Judith. She made the process faster, now I'm just waiting for a refund.
MR
Morobi R's update06 Apr 2023, 15:18
Reviewer Update
Thank you.
I actually got a call from this wonderful lady called Judith. She made the process faster, now I'm just waiting for a refund.
I actually got a call from this wonderful lady called Judith. She made the process faster, now I'm just waiting for a refund.
MR
Morobi R's updateReviewer Update
10 Apr 2023, 11:05They told me I'd get my refund within 48 hours and it has been 4 days🤔.
I wouldn't recommend to anyone at all
I wouldn't recommend to anyone at all
MR
Morobi R's update10 Apr 2023, 11:05
Reviewer Update
They told me I'd get my refund within 48 hours and it has been 4 days🤔.
I wouldn't recommend to anyone at all
I wouldn't recommend to anyone at all
Clientele Life's replyOfficial
11 Apr 2023, 13:31Dear Morobi R Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised and the refund process was explained. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We, however, understand your frustration and apologize for any inconvenience caused. We trust you find this in order, however should you require further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We, however, understand your frustration and apologize for any inconvenience caused. We trust you find this in order, however should you require further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply11 Apr 2023, 13:31
Official
Dear Morobi R Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised and the refund process was explained. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request. Furthermore, we would like to thank you for the feedback given to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We, however, understand your frustration and apologize for any inconvenience caused. We trust you find this in order, however should you require further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We, however, understand your frustration and apologize for any inconvenience caused. We trust you find this in order, however should you require further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life