BN
Bongiwe N
1 reviews | Active since Aug 2019
03 Feb 2024, 08:39
****MER CLIENTEL DEDUCTS MY ACCOUNT
I don't have a insurance with CLIENTELE yet they deducted 298 on my account who is covered those people you outsourcing say they just sharing information you not joining the guy touched my phone i never agreed to anything he said to send a voice note as just confirmation that he spoke to me i still have the guys number i want my money back policy with no member I WANT MY MONEY YOU GUYS ARE ****MERS CAPITEC SAID ALMOST EVERYONE HAS THE SAME PROBLEM I WANT MY MONEY
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Replies (9)0
Replies (9)
Clientele Life's replyOfficial
03 Feb 2024, 14:24Dear Bongiwe N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply03 Feb 2024, 14:24
Official
Dear Bongiwe N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
BN
Bongiwe N's updateReviewer Update
06 Feb 2024, 09:04where will i be contacted i am still waiting i want my money back please no stories
BN
Bongiwe N's update06 Feb 2024, 09:04
Reviewer Update
where will i be contacted i am still waiting i want my money back please no stories
Clientele Life's replyOfficial
06 Feb 2024, 09:09Dear Bongiwe N,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply06 Feb 2024, 09:09
Official
Dear Bongiwe N,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
BN
Bongiwe N's updateReviewer Update
06 Feb 2024, 13:52Got your messages called back spoke to an agent who assisted me well assured me that i will be reimbursed within 10 days and cancelled the application that was done without my consent .Said a compliance officer will call me back again ..Il await my money 1st before i give compliment on how well i was assisted by the agent who answered my call
BN
Bongiwe N's update06 Feb 2024, 13:52
Reviewer Update
Got your messages called back spoke to an agent who assisted me well assured me that i will be reimbursed within 10 days and cancelled the application that was done without my consent .Said a compliance officer will call me back again ..Il await my money 1st before i give compliment on how well i was assisted by the agent who answered my call
Clientele Life's replyOfficial
08 Feb 2024, 11:02Dear Bongiwe N,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply08 Feb 2024, 11:02
Official
Dear Bongiwe N,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
BN
Bongiwe N's updateReviewer Update
08 Feb 2024, 11:40*** / ***..
BN
Bongiwe N's update08 Feb 2024, 11:40
Reviewer Update
*** / ***..
BN
Bongiwe N's updateReviewer Update
08 Feb 2024, 11:49*** / ***..
BN
Bongiwe N's update08 Feb 2024, 11:49
Reviewer Update
*** / ***..
Clientele Life's replyOfficial
08 Feb 2024, 12:21Dear Bongiwe N,
Thank you, we have forwarded your contact details to our Market Conduct team and they will be in contact. We trust you find this in order. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you, we have forwarded your contact details to our Market Conduct team and they will be in contact. We trust you find this in order. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply08 Feb 2024, 12:21
Official
Dear Bongiwe N,
Thank you, we have forwarded your contact details to our Market Conduct team and they will be in contact. We trust you find this in order. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you, we have forwarded your contact details to our Market Conduct team and they will be in contact. We trust you find this in order. Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
23 Feb 2024, 10:21Dear Bongiwe N,
As per our telephonic discussion, we confirmed that the refund has been paid to your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
As per our telephonic discussion, we confirmed that the refund has been paid to your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply23 Feb 2024, 10:21
Official
Dear Bongiwe N,
As per our telephonic discussion, we confirmed that the refund has been paid to your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
As per our telephonic discussion, we confirmed that the refund has been paid to your account. We would like to apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct