SK
Samukelisiwe K

1 reviews | Active since Feb 2025

26 Feb 2025, 19:12

****med R718

Money was deducted from my brother’s account without his consent, how do you just take someone’s money R718,it was deducted twice same time R359 + R359 , I want refund.

0
Replies (3)
SK
Samukelisiwe K's update26 Feb 2025, 19:13
Reviewer Update
And please cancel whatever is linked to him, he didn’t sign up for anything
Clientele Life
Clientele Life's reply27 Feb 2025, 07:57
Official
Dear Samukelisiwe K, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
          
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                   
Yours sincerely,  

Lindiwe Mabizela
Service Support Team Leader
Clientele Life 

Best regards,

Clientele Life
Clientele Life's reply07 Mar 2025, 13:11
Official
Dear Samukelisiwe K, 

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Rhandzu Manganyi has been in contact with you to provide the necessary feedback. 

As discussed, the escalation process was sent to your cell number. 

We trust you find this in order and that this matter has been resolved to your satisfaction. 

Regards, Market Conduct 

Best regards,