****med me into policy
Yesterday the 13th February I phoned Clientelle for a hospital plan... I told the lady I only want to start end April as I still on my old medical aid. She said no problem she will add eveything like that...I also told the lady that a debit order must go of on the 6th of every month and she was smooth talking that everything will be like i requested..She asked my banking details because they need this to approve my policy..I TOLD her what if they deduct this month as I dont have money and she said no she promise it wont as I said only 6th May. Well to my surprise half an hour later received sms my first payment will go off the 25th February...There is NO money in my bank account that means the debit order is not going through and I will pay penalty on that declined debit order...Clientelle said sorry they cant stop it as debit order is already loaded..ONE DAY and they already ****med me.....Of course I cancelled the policy and will never reommend them to anybody..if they were so wonderful they could stop that debit order and if they listen to the conversation on tape they will hear that I ask the lady that I will only join in april and that i will start 6th April..she told me no problem. Think twice if someone talks to much and please think twice before using Clientelle...They ****med me
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
