NT
Nomawethu T
1 reviews | Active since Nov 2023
28 Nov 2023, 10:19
****med
R294 was deducted from my account by clientele after one of their workers asked for my ID number and said I will get a call from clientele to explain more about their policies....she even promised that they won't deduct any amount and gave me her number..... Please refund me
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Replies (2)
Clientele Life's replyOfficial
28 Nov 2023, 13:37Dear Nomawethu T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply28 Nov 2023, 13:37
Official
Dear Nomawethu T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
28 Nov 2023, 14:11Dear Nomawethu T , We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for any inconvenience that you may have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid in due time as per the specified turnaround time. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life
Clientele Life's reply28 Nov 2023, 14:11
Official
Dear Nomawethu T , We confirm that we have made contact with you to provide feedback regarding the concerns raised. At the outset we would like to apologise for any inconvenience that you may have experienced. As per our telephonic discussion, we have explained our refunds process and confirmed that the refund will be paid in due time as per the specified turnaround time. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Service Support Specialist
Clientele Life
Service Support Specialist
Clientele Life